Refunds, Cancellations and Rescheduling

This Refund and Cancellation Policy applies to services purchased through the NumeroSoul website, official booking flow, official payment links, or direct arrangements confirmed by NumeroSoul by Uma Rastogi. It should be read together with our Terms and Conditions.

• Cancellations requested at least 24 hours before the scheduled consultation are eligible for a full refund, unless a custom report or preparation work has already been completed.
• Cancellations requested less than 24 hours before the scheduled consultation may be eligible for rescheduling, but are not guaranteed to receive a refund.
• Once a consultation has started or been completed, the booking fee is non-refundable.

• You may request to reschedule a live consultation at least 12 hours before the scheduled time, subject to availability.
• We will make reasonable efforts to offer a suitable alternate time, but preferred slots cannot be guaranteed.
• Repeated rescheduling or last-minute changes may be treated as a cancellation at our discretion.

• If you are late, the consultation may still end at the original scheduled time so that later appointments are not affected.
• If you miss a scheduled consultation without prior notice, it will be treated as a no-show and no refund will be issued.
• If we need to cancel or reschedule due to an issue on our side, you may choose a new time or request a refund.

Digital numerology reports, generated readings, written recommendations, name correction work, vehicle or phone number analysis, compatibility notes, and other personalized deliverables are customized for the information you provide. These are non-refundable once generation, preparation, delivery, download, or review work has started.

Refunds may be approved when:

• You were charged twice for the same service.
• Payment was successful but the booking could not be confirmed.
• We cancelled a service and no suitable replacement time was accepted.
• A technical issue on our side prevented delivery, and we were unable to resolve it within a reasonable time.

Refunds are generally not available when:

• The consultation has been completed.
• A digital report or personalized deliverable has been generated or delivered.
• The issue was caused by incorrect information submitted by you.
• You missed the session or joined too late for the full consultation.
• You changed your mind after work had started.
• You were dissatisfied because a numerology interpretation did not match an expected outcome.

Approved refunds will be initiated to the original payment method where possible. Processing usually takes 5 to 10 business days after approval, depending on the payment provider, bank, card network, UPI provider, or wallet used. Transaction fees or payment gateway charges may be deducted where they are non-recoverable.

To request a cancellation, reschedule, or refund, email numerosoul6@gmail.com with your full name, phone number, booking date, service purchased, payment reference, and reason for the request. Requests are reviewed case by case.

Please contact us first if there is a payment or delivery issue. If a chargeback or payment dispute is opened without contacting us, we may share booking records, delivery proof, communication records, and this policy with the payment provider to respond to the dispute.

We may update this policy from time to time. The version posted on this page applies from the "Last updated" date above.